Forgotten password

Forgotten your password?

The archive provides a self serve feature allowing the individual to reset their own password. The process is:

1. From your archive logon screen, select 'Forgot your Password?'

2. Enter your email address (must match the primary email address configured for your user settings), select Continue.

Screen confirmation:

3. Check your email.  If you have not received it within 10 minutes, please check any spam/junk mail folders or solutions you may be using.

• Note: upon requesting a password reset, an email will be sent that contains a special url to reset your user account.  Please note that this url / token is single use only & will only be valid for 2 hours from the point it was request.  Attempt to re-use or use after this time or will result in failure to set your password.

4. The email will contain a link to reset your password.  Follow the instructions and log in using your newly reset password.