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Requesting the Request Receipt Option

The Request Receipt option in ZixGateway allows you to request a receipt of delivery of sent messages.

You can request receipts from messages sent via any combination of ZixVPM, ZixMail or ZixPort as long as you have selected the correct actions.

The receipt type varies depending on:

Whether the message was sent via ZixVPM, ZixMail or ZixPort. Request Receipt is not supported when sending VPM S/MIME, TLS, plaintext or ZixDirect.
Whether the recipients have ZixGateway appliances in their network.
The type of ZixCorp service used by the recipient.

The three types of receipts are Certified ReceiptDelivery Receipt and Pickup Receipt.

The table below shows the type of receipt that ZixGateway generates under various conditions.

Type of Receipt

Sender

Recipient

Certified Receipt

Sender of a ZixMail or a ZixMail for Outlook message.

ZixMail user who has a key. The receipt is generated when the user opens the encrypted message.

Delivery Receipt

Sender of a ZixMail or a ZixMail for Outlook message who has a key.

The ZixGateway user who does not have a key. The ZixGateway generates the Delivery Receipt message when it decrypts the message.

Sender of a message using the ZixMail or ZixVPM delivery method from behind ZixGateway. Always receives a Delivery Receipt message when they select Request Receipt, whether or not the recipient is a ZixGateway user or ZixMail user.

Pickup Receipt

 

Sender of a ZixMail or a ZixMail for Outlook message who has a key.

When the recipient reads the message, ZixPort generates a Pickup Receipt and delivers it to the sender.

Sender of a ZixMail or a ZixMail for Outlook message sending a ZixPort message behind a ZixGateway with or without a key.

ZixGateway user or one who does not use ZixCorp services. When the recipient reads the message, ZixPort generates the Pickup Receipt and delivers it to the sender.

Note: You should take care to set Request Receipt policies that are narrow or have been agreed upon by end-user groups. Otherwise, unsuspecting ZixGateway end-users may receive volumes of receipts that are not meaningful to them.
The Request Receipt column indicates Yes or No for whether a receipt has been requested for each policy in the cluster.
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  1. Carlos Rios

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