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VIPRE Email Security - Encryption FAQs

Is the portal a secure way of exchanging emails?

Yes the portal provides a safe platform for you to exchange emails by encrypting them without downloading any external software or application.

I forgot my password what should I do?

Go to the login page and click on forgot password. You will be asked to enter your email address and a reset password link will then be sent to this address. Once you click on the link you will be redirected to a page to setup a new password.

Does it cost me to send replies to the email sender?

No you do not have to pay for use of the service. It is paid by the sender of the email.

What is the maximum size of the message?

The maximum size is 50MB. Messages larger than this will be bounced back.

Do the messages expire after some time?

You can access your message for up-to 90 days from the sent date.

I'm having problems with responding to emails. What should I do?

Please contact the sender of the email if you have any problems with the service.

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  1. Carlos Rios

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