Unable to Access USB Devices and/or Print After VIPRE Advanced Security for Business Update

Unable to Access USB Devices and/or Print After VIPRE Advanced Security for Business Update

If you are using Device Control, a reboot is required after updating a VIPRE Business agent. Symptoms of not rebooting include, but are not limited to:

• Unable to print
• Unable to access USB devices
• Unexpected loss of USB functionality

During the update, a reboot prompt is issued but is often not acted on. Due to the design of Device Control, reboots are required in this instance. If you find yourself in a situation where VIPRE was recently updated and you are unable to print or access USB devices, please ensure the PC has been rebooted.

In some cases a simple reboot does not resolve this issue and endpoints will continue prompting for a reboot.  If this occurs, follow these steps to resolve this issue:

1. Disable Device Control from VIPRE Business Console
   • Open the VIPRE Console
   • Right click on the intended policy and choose Policy Properties
   • Switch to the Device Control section
   • Un-check the box to Enable Device Control:

   • Click Apply and click OK
     
     

2. Reboot affected endpoint
   
   
3. Enable Device Control from VIPRE Business Console
   • Open the VIPRE Console
   • Right click on the intended policy and choose Policy Properties
   • Switch to the Device Control section
   • Check the box to Enable Device Control:
     

   • Click Apply and click OK
     
     

4. Reboot affected endpoint