DESCRIPTION
| Affected Product | Proofpoint Essentials (Encrypted mail) |
|---|---|
| Symptoms | Customers may intermittently experience inability to access affected products |
| Start Time | Proofpoint began to see symptoms at [26-APR-2023 23:04 UTC] |
| Efficacy | Impacted |
| Next Update | 28-APR-2023 10:00 UTC |
Updates
28-Apr-2023 07:00 UTC
Proofpoint cross-functional teams restored services and all systems are in a stable state. Proofpoint will continue to monitor systems and provide updates through the article.
Some systems may still need to catch up on data related to the service provisioning, therefore customers are advised to report issues through a ticket (Contact Excel Micro Support).
28-Apr-2023 05:00 UTC
Proofpoint cross-functional teams continue to validate the existing path to resolution. Upon validation of this resolution an ETA will be provided. This update includes additional clarity to product impact and efficacy for our customers.
28-Apr-2023 04:00 UTC
Proofpoint cross-functional teams continue to validate the existing path to resolution. Upon validation of this resolution an ETA will be provided. This update includes additional clarity to product impact and efficacy for our customers.
28-Apr-2023 01:00 UTC
Proofpoint cross-functional teams continue to validate the existing path to resolution. Upon validation of this resolution an ETA will be provided, when possible.
28-Apr-2023 00:00 UTC
Proofpoint cross-functional teams have identified the causes of this incident. A potential path to resolution is under investigation. Upon validation of this resolution an ETA will be provided, when possible.
27-Apr-2023 21:00 UTC
Proofpoint teams are continuing to work on a resolution. Applied fixes have improved some aspects, but encryption continues to see issues. There is currently still no ETA at this time.
27-Apr-2023 17:00 UTC
Proofpoint teams fix rollout continues. Services are beginning to see gradual improvements as repairs continue.
27-Apr-2023 14:00 UTC
Proofpoint cross functional teams are in process of applying fix. Some services should now see gradual improvements.
27-Apr-2023 13:00 UTC
Proofpoint cross functional teams are in process of applying fix. Some services should now see gradual improvements.
27-Apr-2023 12:00 UTC
Proofpoint cross functional teams are in process of applying fix. Some services should now see gradual improvements.
27-Apr-2023 11:10 UTC
Proofpoint cross functional teams are in process of applying fix. Some services should now see gradual improvements.
27-Apr-2023 09:15 UTC
Proofpoint cross functional team identified an underlying reason and are working on a solution.
27-Apr-2023 07:00 UTC
Proofpoint cross functional teams continue to work to address the issue. Impact to Efficacy has been identified.
27-Apr-2023 06:00 UTC
Proofpoint cross functional teams continue to work to address the issue. Impact to Efficacy has been identified.
27-Apr-2023 05:00 UTC
Proofpoint cross functional teams continue to work to address the issue.
26-Apr-2023 23:18 UTC
Proofpoint cross functional teams are engaged and investigating the issue.
Carlos Rios
Comments