How to access Emergency Inbox
The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access the interface. There are a pre-determined number of days that this Emergency Inbox is available. This is termed as Instant Replay in the features.
End-users will need to know the specific URL and use their email credentials to log in:
Ensure service availability
- Go to Company Settings
- Go to the sub-heading features
- In the field Enable Instant Replay, make sure this feature has a number of day value set.
Note: If you do not have this feature available, please contact sales to add this feature to your service.
End-user Access:
- Log into the interface. By default, you are at the Account Setup page.
- From here, you can go directly to the Emergency Inbox from the sub-heading under Account Setup.
Admin Access
- As an admin, once you are logged in, go to the Users & Groups tab.
- By default, you are in the Users sub-heading.
- Find the end-user you want to go to.
- Click the end-user's name/email address or the 'Edit" link on their line
- A new sub-heading bar will be available, and click on Emergency Inbox.
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