Happy Holidays - Limited Staff

Holiday Office Staffing

All Departments Will Be Closed:

>> Christmas, December 25th, 2025 << 

>> New Years, January 1st, 2026 <<

We'll have Limited Support and Billing Staff on (Note: Sales will be unavailable):

>> Day after Christmas, December 26th, 2025 <<

>> Day After Thanksgiving, November 28th, 2025 <<

>> Thanksgiving Day, November 27th, 2025 << 

Labor Day, September 7th, 2026

Independence Day, July 3rd, 2026

Juneteenth, June 19th, 2026

Memorial Day, May 25th, 2026

Kickoff to Summer, May 22nd, 2026

President's Day, February 16th, 2026

MLK Jr. Day, January 19th, 2026

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As always, our emergency off-hours support is available for customers Unable to Send or Receive Email.

All other questions or inquiries are recommended to be submitted as a ticket to our team through this portal by selecting 'Start a conversation' or by emailing support@excelmicro.com.  After submitting a ticket, you will be issued a case number for reference. 

Additional Resources

• Knowledgebase: Our team together with our vendors also offer a wealth of documentation found in our ‘Knowledgebase’.
• Proofpoint Resources, Videos, and More 
  • Access Proofpoint's Help Documentation via the Admin Console
• VIPRE Resources, Videos, and More
  • VIPRE Email Security Cloud
  • VIPRE Email Advanced Threat Protection
  • VIPRE Connectwise Integration (for Partners)
• Mimecast Resources
  • Mimecast Awareness Training
  • Mimecast Email Security Cloud Gateway
  • Mimecast Email Security Cloud Integrated
  • Mimecast Web Security

Thank you for being a Valued Partner! We look forward to working with you soon.