SITUATION Where and how do I log into the Proofpoint Essentials interface to manage my account? SOLUTION See below for information on: * Where to log-in for European customers * Whe...
SITUATION You need to confirm message delivery and search through large amounts of delivered messages for specific emails. Solution Steps on how to view the message Logs and refine your search...
SITUATION You have forgotten your password or need to change your password for other reasons. SOLUTION See below for how to change your password in your User Profile and enable SMS Passwo...
CHANGE/UPDATE PASSWORD VIA LOGIN PAGE 1. Enters the email address needing the reset and click the Sign In button 2. Click on Forgot Password Link 3. Select Password Reset Method ...
AZURE ACTIVE DIRECTORY SYNC Proofpoint Essentials DOES NOT support GCC High Azure or AD Setups. Please note: * These steps have been updated based on the current version of Azure * The account...
SITUATION How would I manually add a Functional Account. SOLUTION Follow the below steps in the User Interface to add a Functional Account. OVERVIEW Functional accounts are best add...
CUSTOMER LIST INFORMATION For Reseller accounts, a list of customers is found in the Customer tab. You can navigate to the appropriate customer here. However, you can get more detailed information of...
SITUATION SMTP Discovery (another way to provisioning new users) allows email to be relayed to non-licensed users. Users become licensed-users when manually added within a span of 30 days, a speci...
To convert a User account to a Functional account: * Go to Users & Groups * From the 'Select' drop-down choose the 'Mass Update' option * Check the box to the left of the User accounts you wish...
SITUATION You need to add users, reset a user's password, add a user alias, or delete a user. SOLUTION See the below instructions on how to: * Manually add users. * Reset a user's pass...