Retention
All archived messages are retained in the Archive for at least one year from the date on which they were archived, and can be retained for a maximum of 10 years. Once that time is reached, messages are automatically removed from the Archive, unless the company-wide legal hold is in effect.
| If the company-wide legal hold is not enabled, shortening the retention period may cause currently-retained messages to be removed from the Archive. |
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To change the default retention period:
- In the Email Archive sidebar, hover over
and click Retention & Legal Holds.
- Drag the Retention Period slider until the appropriate retention period is shown.
- Click Save.
Legal Hold
A company-wide legal hold can be used to retain all archived messages indefinitely: while the legal hold is in place, even archived messages that have reached their retention period remain in the Archive.
| Disabling the company-wide legal hold will dispose of messages that are older than the currently defined retention period: use caution when enabling or disabling it. |
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To enable the legal hold:
- In the sidebar, hover over
- Use the Company Legal Hold slider to enable the legal hold.
- Click Save.
Carlos Rios
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