Situation

Proofpoint offers two separate encryption services:  One for Proofpoint Protection Services (PPS, Enterprise Service)  and another for Proofpoint Essentials (PPE, Small - Medium Business service).  You log into a page from an Enterprise customer at a custom page and cannot recall your password. You are linked to https://inbox.proofpoint.com from an Essentials customer and cannot recall your password.

Solution

Your credentials for our secure mail portal are specific to you. Make sure that after you register your account, you know how to get a new password when needed. Registering your account Proofpoint Protection Services password reset Proofpoint Essentials password reset.

Registering

It is very important to register your account. This is the first steps in doing anything with our secure mail portal. Without registering into our cloud system, you will be unable to access the encrypted message.

Note:

Encrypted messages are specific to the email it was sent to. If the message was sent to a distribution group; the group email address needs to be registered.

1. In the message received, click the link.
2. Fill out the form accordingly, including the following fields:
   
   1. First Name
   2. Last Name
   3. Password
   4. Confirm Password
   5. Phone number (PPS only)
3. Check the Agree terms of service box.
4. Click Register.

Proofpoint Encryption Services password reset

There are 2 options to retrieve a password reset.

Password reset by email

1. In the encrypted email, click the link .
2. Enter your registered email address.
3. Click Forgot Password.
4. Select the email address (if applicable).
5. Submit.

An email will then be generated to your registered email. Make sure to click the link to update your password within 15 minutes for best results in updating your password.

Password reset by SMS

1. In the encrypted email, click the link. 
2. Enter your registered email address.
3. Click Forgot Password.
4. Select your phone mobile number (if applicable).
5. Submit.

A text message will be sent to your registered mobile number. Make sure to click the link in your text message to launch your browser to initiate the password reset within 15 minutes for best results in updating your password.

 

Proofpoint Essentials password reset

Retrieving your password is simple.

1. Go to: https://inbox.proofpoint.com/
2. Enter your registered email address
3. Click Forgot Password.

An email will then be generated to your registered email. Make sure to click the link to update your password within 15 minutes for best results in updating your password.