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SAML SSO Error Codes

This page lists the error codes for SAML - SSO configuration.

Code Error Message Details
00 Mailbox Not Found Email address not found on VEC portal. Includes case when the customer does not exist
01 Customer Not Supported The customer does not support login with the given authentication method.
02 Invalid Mailbox Format

Error for when the customer tries to do a login (service provider initiated) with an invalid email format. For example, user.something 

03 Mailbox Mismatched Error for Service Provided initiated when the mailbox used to start the login is not the same authenticated in the IDP. For example, the user requests the login with “my.email@domain.com” in the Portal UI. When redirected to the IDP, a different user does the login (user.b@otherdomain.com). This error also might happen when there is already a user logged in the IDP (user.a@domain.com), and in the Portal UI, a different user tries to log in using SSO (user.b@domain.com)
11 Invalid Data Format The given encrypted data does not conform to the agreed format.
12 Failed to Decrypt

Failed to decrypt the given encrypted data with the stored private key.

13 Encrypted Data Expired The given encrypted data is already expired.
20 SAML Version Not Supported SAML version is not SAML 2.0: upgrade SAML version.
21 SAML Not Enabled SAML is currently in test mode for this mailbox. SAML must be enabled to complete the full single sign on process.
22 SAML Misconfigured SAML settings configuration does not exist or is missing required information.
23 SAML Response Corrupted SAML Response not found or could not be parsed because it was not valid XML.
24 SAML Response Invalid SAML Response was valid XML but the assertion had incorrect information or was missing required elements.
25 SAML Response Expired SAML Response has expired before being processed by the server.
26 SAML Mailbox Attribute Invalid SAML settings designate an attribute to be used to map the response to a mailbox, but that attribute was not present in the response or it did not contain any mailboxes.
94 SAML Test Completed Failure SAML test connection already completed. Test connection failed
95 SAML Test Not Started SAML test connection not started
96 SAML Test Completed Success SAML test connection already completed. Test connection was successful
97 SAML Test In Progress An existing SAML test connection already in progress
98 Tracker ID Expired Tracker ID expired.
99 Internal Server Error Service has miscellaneous server issues occurring.

For more Error Code details, please visit the VIPRE Success Centre article here: SAML SSO Error Codes

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  1. Carlos Rios

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