Below is a list of Inbound and outbound rejection reasons. Which can be seen within the VIPRE portal and the cause of them.
Inbound Rejections
Message Direction |
Rejection Reason |
Cause |
Inbound |
Your domain is not configured to use this MX host. |
sending to inbound MX records to a domain which is not on the System |
Inbound |
xbl |
Sending IP is listed on - https://www.spamhaus.org/lookup/ |
Inbound |
pbl |
Sending IP is listed on - https://www.spamhaus.org/lookup/ |
Inbound |
greylisted |
When we receive a message in our mail server which is from a unknown address to a unknown address, then the following tuple will be grey-listed: IP, sender, recipient |
Inbound |
rblreject |
Please Contact Support |
Inbound |
call forward rejected |
we got a reject from the down stream mail server [domain most likely configured verify via SMTP] |
Inbound |
could not complete recipient callout |
the downstream server timed out [domain most likely configured verify via SMTP] |
Inbound |
invalid mailbox (call fwd) |
we got a reject from the down stream mail server [domain most likely configured verify via SMTP] |
Inbound |
Sender verify failed |
Server tries to verify the sender's email address. In order to verify this, the server connects to the remote SMTP server from which the mail originates according to the "MAIL FROM" command. If the server can't be reached, or if it doesn't know about that particular email address, the delivery is denied. |
Inbound |
You cannot say you are me. I am me. |
Please Contact Support |
Inbound |
lowest numbered MX record points to local host |
record in Inbound route hostname points to our service |
Inbound |
Your sender domain is required to send via an encrypted SMTP session |
email is received from a TLS enforced domain not in TLS |
Outbound Rejections
Message Direction |
Rejection |
Cause |
Outbound |
Relay Denied |
Outbound IP address is not added to outbound relay section of the portal |
Outbound |
sender rate exceeded |
Please Contact Support |
Carlos Rios
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