This page lists the error codes for SAML - SSO configuration.
| Code | Error Message | Details |
|---|---|---|
| 00 | Mailbox Not Found | Email address not found on VEC portal. Includes case when the customer does not exist |
| 01 | Customer Not Supported | The customer does not support login with the given authentication method. |
| 02 | Invalid Mailbox Format |
Error for when the customer tries to do a login (service provider initiated) with an invalid email format. For example, user.something |
| 03 | Mailbox Mismatched | Error for Service Provided initiated when the mailbox used to start the login is not the same authenticated in the IDP. For example, the user requests the login with “my.email@domain.com” in the Portal UI. When redirected to the IDP, a different user does the login (user.b@otherdomain.com). This error also might happen when there is already a user logged in the IDP (user.a@domain.com), and in the Portal UI, a different user tries to log in using SSO (user.b@domain.com) |
| 11 | Invalid Data Format | The given encrypted data does not conform to the agreed format. |
| 12 | Failed to Decrypt |
Failed to decrypt the given encrypted data with the stored private key. |
| 13 | Encrypted Data Expired | The given encrypted data is already expired. |
| 20 | SAML Version Not Supported | SAML version is not SAML 2.0: upgrade SAML version. |
| 21 | SAML Not Enabled | SAML is currently in test mode for this mailbox. SAML must be enabled to complete the full single sign on process. |
| 22 | SAML Misconfigured | SAML settings configuration does not exist or is missing required information. |
| 23 | SAML Response Corrupted | SAML Response not found or could not be parsed because it was not valid XML. |
| 24 | SAML Response Invalid | SAML Response was valid XML but the assertion had incorrect information or was missing required elements. |
| 25 | SAML Response Expired | SAML Response has expired before being processed by the server. |
| 26 | SAML Mailbox Attribute Invalid | SAML settings designate an attribute to be used to map the response to a mailbox, but that attribute was not present in the response or it did not contain any mailboxes. |
| 94 | SAML Test Completed Failure | SAML test connection already completed. Test connection failed |
| 95 | SAML Test Not Started | SAML test connection not started |
| 96 | SAML Test Completed Success | SAML test connection already completed. Test connection was successful |
| 97 | SAML Test In Progress | An existing SAML test connection already in progress |
| 98 | Tracker ID Expired | Tracker ID expired. |
| 99 | Internal Server Error | Service has miscellaneous server issues occurring. |
For more Error Code details, please visit the VIPRE Success Centre article here: SAML SSO Error Codes
Carlos Rios
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