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[Resolved] Google: Some Gmail Android users may experience elevated crashes - Jan 24, 2025

Jan 25, 2025 1:49 AM UTC

Description:

The issue with Gmail has been resolved for all affected users as of Friday, 2025-01-24 17:30 US/Pacific. We thank you for your patience while we worked on resolving the issue.

Jan 24, 2025 11:07PM UTC

Summary:

Some Gmail Android users may experience elevated crashes

Description:

Our Engineering team has completed a rollout intended to mitigate the issue. We continue to observe a decrease in the crash rate and will continue to monitor for the stability.

We will provide more information by Monday, 2025-01-27 09:00 US/Pacific.

Diagnosis:

Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email.

Workaround:

None at this time.

Jan 24, 2025 7:14AM UTC

Summary:

Some Gmail Android users may experience elevated crashes

Description:

Our Engineering team has completed a rollout intended to mitigate the issue. We are observing a decrease in the crash rate and will continue to monitor for the stability.

We will provide more information by Friday, 2025-01-24 09:30 US/Pacific.

Diagnosis:

Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email.

Workaround:

None at this time.

Jan 24, 2025 3:27AM UTC

Summary:

Some Gmail Android users may experience elevated crashes

Description:

Our Engineering team has completed a rollout intended to mitigate the issue. We are observing a decrease in the crash rate and will continue to monitor for the stability.

We will provide more information by Thursday, 2025-01-23 23:30 US/Pacific.

Diagnosis:

Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email.

Workaround:

None at this time.

Jan 24, 2025 2:03AM UTC

Summary:

Some Gmail Android users may experience elevated crashes

Description:

We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific.

Our engineering team is investigating the issue.

We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific.

We apologize to all affected by the disruption.

Diagnosis:

Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email.

Workaround:

None at this time.


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  1. Carlos Rios

  2. Posted 2 days ago
  3. Updated 2 days ago

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