Situation SMTP Discovery Reports detailing new/invalid users are generated every Thursday. You want to control who these reports are sent to and ensure the correct contacts receive them. Solution By ...
Is an API available? Situation Can I use a service to automate my account handling? Is there a way to customize item settings without going through the interface? Am I able to mass update customer set...
Occasionally a customer will report suddenly being bombarded by hundreds of unsolicited email messages - possibly even in other languages. This typically indicates that the customer is the unfortunat...
Situation You want users to understand how they can use the digest to inform Proofpoint of messages that should be approved and are not spam, that are definitively spam, and other options in the Diges...
Situation Spam domains will often not have a proper A/MX record configured on their DNS. Proofpoint performs additional checks to stop this type of email. If you are not receiving messages from a legi...
Situation Email(s) that you require have been quarantined. You would like to know how to release quarantined emails from the Guided User Interface. Solution This article provides steps on how to rele...
Situation Administrators have switched to Proofpoint and would like to understand how our Spam Settings work and what do they mean. Administrators are also receiving reports that too much spam is gett...
Situation You are receiving clean email being marked as spam or spam email being marked as clean and want to report it to Excel Micro support. Solution Report emails to Excel Micro Support so that we ...
URL Defense will defend against malicious and potentially harmful URL’s contained within emails Re-write URLs that are located in DKIM signed messages: Will re-write URLS in DKIM signed emails Re-writ...
Situation You want all email to be delivered without being quarantined. Solution Using Spam Stamp and Forward can allow emails to be delivered with a spam tag and custom header appended to the subject...