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PPE Guides & Documentation

  • Is an API available? Proofpoint

    Is an API available? Situation Can I use a service to automate my account handling? Is there a way to customize item settings without going through the interface? Am I able to mass update customer set...

  • Customer suddenly started receiving an inordinate amount of unwanted email

    Occasionally a customer will report suddenly being bombarded by hundreds of unsolicited email messages - possibly even in other languages. This typically indicates that the customer is  the unfortunat...

  • Understanding and Using your quarantine digest to improve spam detection

    Situation You want users to understand how they can use the digest to inform Proofpoint of messages that should be approved and are not spam, that are definitively spam, and other options in the Diges...

  • Releasing emails from Quarantine - Proofpoint

    Situation Email(s) that you require have been quarantined. You would like to know how to release quarantined emails from the Guided User Interface.  Solution This article provides steps on how to rele...

  • Inbound sender DNS check option

    Situation Spam domains will often not have a proper A/MX record configured on their DNS. Proofpoint performs additional checks to stop this type of email. If you are not receiving messages from a legi...

  • Adding a Spam-reporting footer to inbound email

    Situation You want to add a Spam-reporting footer to the bottom of inbound emails, either for the entire company or individual users. Solution Add Spam disclaimer through Spam Settings under Company o...

  • Adding a Spam stamp to message subject lines and delivering messages

    Situation You want all email to be delivered without being quarantined. Solution Using Spam Stamp and Forward can allow emails to be delivered with a spam tag and custom header appended to the subject...

  • URL Defense Settings Explained

    URL Defense will defend against malicious and potentially harmful URL’s contained within emails Re-write URLs that are located in DKIM signed messages: Will re-write URLS in DKIM signed emails Re-writ...

  • False Positive and False Negative Reporting

    Situation You are receiving clean email being marked as spam or spam email being marked as clean and want to report it to Excel Micro support. Solution Report emails to Excel Micro Support so that we ...

  • Spam Settings Explained - Proofpoint

    Situation Administrators have switched to Proofpoint and would like to understand how our Spam Settings work and what do they mean. Administrators are also receiving reports that too much spam is gett...