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  1. Excel Micro
  2. Proofpoint Essentials™
  3. PPE Configuraton Information

Verifying relay domains

Situation How do I verify my domain? You receive the error Verification Fail when trying to enable a domain.
Solution

See below for information on: 

  • Verifying by adding a DNS (TXT) record to the domain's configuration
  • Verifying by adding a custom META tag to the homepage of your domain

Verifying By Adding A DNS (TXT) Record To The Domain's Configuration

  • For your company:
    • click i_home.png.
  • For a customer:
    • on the Customers tab, click the name of the customer whose domains you want to test (the customer’s company record opens).
  1. Navigate to Company Settings > Domains.
  2. Click the desired domain.
  3. From the Verification Method dropdown, choose Verify by TXT record. A value (for example, ppe-7c123438b96cd00aa17e) is shown.
  4. Copy the value to the clipboard.
  5. Click Verify Later.
  6. Open a new tab or browser window.
  7. Login to your DNS provider's website.
  8. Go to your provider's domain management screen: this may be called DNS Settings, Control Panel, Advanced Settings, etc.
  9. Add a new entry to your DNS as follows: 
    Type TXT
    Host @
    Value/Answer/Definition [Paste the value from the clipboard]
    TTL 3600 seconds / 1 hour
  10. Save the change.
  11. Return to Proofpoint Essentials.
  12. Edit the domain you wish to verify and click Verify Now.
  13. Confirm that the verification status value associated with the domain is verified (as shown in the Verification Status column for the domain on the Domains tab of Company Settings).
  14. Enable the domain using the  control.

Verifying By Adding A Custom META Tag To The Homepage Of Your Domain

  • for your company:
    • click i_home.png.
  • for a customer:
    • on the Customers tab, click the name of the customer whose domains you want to test (the customer’s company record opens).
  1. Navigate to Company Settings > Domains.
  2. Click the desired domain.
  3. From the Verification Method list, select Verify by META tag record. A value (for example, <meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">) is shown.
  4. Copy the value to the clipboard.
  5. Click Verify Later.
  6. Open a new tab or browser window
  7. Open your website homepage HTML file using any text or HTML editor or, if your web host uses a web-based page editor (WordPress, Squarespace, etc.), open your homepage in their editor.
  8. Paste the content from your clipboard into the <head> section that appears before the first <body> section. (If you are unsure how to do this, contact your web host's technical support team.)
  9. Open your website homepage in a browser and view the source to confirm the addition.
  10. Return to Proofpoint Essentials.
  11. Edit the domain you wish to verify and click Verify Now.
  12. Confirm that the verification status value associated with the domain is verified (as shown in the Verification Status column for the domain on the Domains tab of Company Settings).
  13. Enable the domain using the  control.
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  1. Carlos Rios

  2. Posted

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