Situation | You need to add, verify, or enable relay domains to improve email flow. For example, inbound mail is not flowing due to a disabled domain relay. |
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Solution | See steps below for how to add, verify, and enable relay domains. |
- Navigate to Administration > Account Management > Domains.
- Click New Domain.
- Enter the domain's IP address or fully qualified domain name in the Domain Name field.
- For the domain Purpose, choose "Relay".
- Enter the destination IP address or host for the domain.
- Optionally, enter one or more SMTP failover locations.
- Choose a verification method by following one of the procedures below.
To verify a domain by adding a DNS (TXT) record to the domain's configuration:
- From the Verification Method list, choose "Verify by TXT record". A value (e.g. ppe-7c123438b96cd00aa17e) is shown.
- Copy the value to the clipboard.
- Click Verify Later.
- Open a new tab or browser window.
- Login to your DNS provider's website.
- Go to your provider's domain management screen: this may be called DNS Settings, Control Panel, Advanced Settings, etc.
- Add a new entry to your DNS as follows:
Type = TXT
Host = @
Value/Answer/Definition = Paste value from the clipboard
TTL = 3600 seconds / 1 hour - Save the change.
- Return to Proofpoint Essentials.
- Edit the domain you wish to verify and click Verify Now.
- Confirm that the verification status value associated with the domain is verified (as shown in the Verification Status column for the domain on the Domains tab of Company Settings).
- Enable the domain using the control.
To verify a domain by adding a custom META tag to the homepage of your domain:
- From the Verification Method list, choose "Verify by META tag record". A value (e.g. <meta name="ppe-verify" content="ppe-f01321e1e822fcd1e7a8">) is shown.
- Copy the value to the clipboard.
- Click Verify Later.
- Open a new tab or browser window
- Open your website homepage HTML file using any text or HTML editor or, if your web host uses a web-based page editor (WordPress, Squarespace, etc.), open your homepage in their editor.
- Paste the content from your clipboard into the <head> section that appears before the first <body> section. (If you are unsure how to do this, contact your web host's technical support team.)
- Open your website homepage in a browser and view the source to confirm the addition.
- Return to Proofpoint Essentials.
- Edit the domain you wish to verify and click Verify Now.
- Confirm that the verification status value associated with the domain is verified (as shown in the Verification Status column for the domain on the Domains tab of Company Settings).
- Enable the domain using the control.
Note: Changes to the relay domain status (on/off) are applied every half hour
Important: Domains must be verified before they can be enabled.
Carlos Rios
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