Zix/Appriver: Alert - Data Center Issue February 10th 2022

Data Center Issue

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Update - Our Engineers and QA team have validated all services are fully operational and the data center is back to normal operational status. Mail systems have been restored fully and backlog processing so some customers might experience delays. Again we understand the importance of timely mail and we sincerely apologize for the inconvenience and appreciate your patience.
Feb 11, 07:48 CST

Update - Our Engineers have validated most services are fully operational and continue to work on the data center to normal operational status. Mail systems have been restored fully and are currently processing through the backlog of queued emails.

We apologize for the inconvenience this has caused.
Feb 10, 21:48 CST

Monitoring - Our Engineers are continuing to work diligently to get the data center back to normal operational status and going through each service to verify system status. Mail systems have been restored and are currently working through the backlog of queued messages.

We apologize for any inconvenience this is currently causing.
Feb 10, 17:38 CST

Update - Our Engineers are continuing to work diligently to get the data center back to normal operational status. Some mail systems have been restored and are currently working through the backlog of queued messages. A number of our systems require a sequential approach in order to bring them up safely which is taking more time than expected. We are still seeing issues with Link protection as well as systems requiring encryption key look up.

We apologize for any inconvenience this is currently causing.
Feb10,16:20CST

Update - Our Engineers are continuing to work and make progress in getting the data center back to normal operational status. Some mail systems have been restored and is currently working through the backlog of queued messages. We apologize for any inconvenience this is currently causing.
Feb 10, 14:50 CST

Update - Our Engineers are continuing to work and make progress in getting the data center back to normal operational status. Some mail systems have been restored and is currently working through the backlog of queued messages. We apologize for any inconvenience this is currently causing.
Feb 10, 14:47 CST

Identified - Our engineering team is still actively working on this issue and has made progress. They are beginning to see the datacenter return to normal operational status. We are continuing to work and rectify the issue. We apologize for any inconvenience this is currently causing.
Feb 10, 11:13 CST

Investigating - We are currently experiencing an issue with one of our main datacenters. This will affect customer portal, mail delivery and internal systems, which may cause long hold times. We apologize for this inconvenience. Please follow our status page at status.appriver.com for updates.
Feb 10, 09:49 CST