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[Resolved] Proofpoint Essentials: Mail Delays on all Stacks 10/13/2022

DESCRIPTION
SERVICE(S): Mail-flow & UI log status
STACK(S):  All US Stacks (US1 through US5)
INCIDENT#:  OMS-5807
START TIME : 13 Oct 2022 18:47 UTC (11:47 PT)
STOP TIME:
STATUS: Resolved

DETAILS:
Users may notice a delay in mail-flow and log status updates

UPDATES:  N/A

21:00 UTC (14:00 PT)
We have identified the root issue and steps have been taken to resolve it.  We are currently monitoring the fix to insure it is effective. Messages are queued and are not lost.  Messages in the back-log queue are currently being delivered and we expect all messages to be delivered in the next few hours.

23:48 UTC (4:47 PT)
Issue has been fully resolved.  All backlogs have been fully processed and log status fully updated.  Mail flow is currently flowing within standard  expected time frames.  The issue is marked as stable and resolved.  No further updates will be made.
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  1. Carlos Rios

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