DESCRIPTION
| SERVICE(S) | Some customers using our US instances may be experiencing mail delays |
|---|---|
| START TIME: | Proofpoint began to see symptoms on 2024-06-13 12:00:00 UTC |
No issues seen since mail queues cleared on June 14th. Incident is currently marked as RESOLVED.
June 14th, 16:20 UTC
All mail queues are cleared, all mail is now being delivered. If you have any concerns around the status of a mail, please log a support ticket and provide a permalink. This issue continues to be actively monitored by our internal teams.
June 14th, 14:30 UTC
Some customers on our US5 stack may experience some slight delays in mail delivery, our internal teams are investigating further, for customers on other US stacks, If you have any concerns around the status of a mail, please log a support ticket and provide a permalink.
June 14th, 13:00 UTC
Mail continues to be delivered, this issue remains stable and being actively monitored by our internal teams. If you have any concerns around the status of a mail, please log a support ticket and provide a permalink.
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19:00 UTC
Delays are currently on updating the delivery status. If you suspect an email is delayed contact support with the permalink and we can double check. Proofpoint Engineers and Operations will continue to monitor
17:00 UTC
Proofpoint Engineers and Operations are fully engaged in diagnosing and resolving the issue at present.
Walt Drummond
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