Like many of you, Excel Micro has spent the last several days learning about the coronavirus (COVID-19), understanding how it affects our employees, customers, and making the necessary adjustments to our business operations to limit any impact to your customer experience.
We continue to monitor the situation and have implemented procedures found to be successful in preserving business continuity. Starting Monday 3/16/2020 Excel Micro's support staff have been given the option to work remotely. Our team will be available by all means of communication. We recommend customers submit a ticket by emailing support@excelmicro.com or through our online site [https://support.excelmicro.com]. By submitting a ticket, you are immediately assigned a dedicated technician and issued a case number for future reference when calling support or responding to the ticket. If you do decide to call in, you will be routed to our Dispatch service, at which point an Excel Micro technician will reach back out to you in a timely manner. Please leave all pertinent info with dispatch service, such as your name, call back number, domain name, and brief description of your support request.
All services provided by Excel Micro will be unaffected because the technical support is all performed remotely via phone or an Internet connection. We encourage you and others to take any precautions needed to protect your own health and safety, as we're taking these steps to protect our employees and their families' health. Thank you for working together with us as we all come together during this time.
Mike Amadio
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