[Resolved] Zix: Messaging delays in Secure Cloud Encryption - Oct 7, 2024

Incident Report for Zix | AppRiver

Resolved: All backlogs of emails have been delivered. We do apologize for any inconvenience.            

_{Posted Oct 08, 2024 - 06:18 CDT}

Update: A fix was put into place seems to have addressed the delays. No new emails should be delayed however the ones that were backlogged during the high severity issue are starting to process out to the intended recipient. We will keep this alert in monitoring and once all queues are cleared we will resolve. If you have current examples that are still delayed it is encouraged to contact support.

_{Posted Oct 07, 2024 - 15:14 CDT}

Monitoring: More servers were brought into the mix to handle all NEW email traffic. The servers having the issue have been removed from the pool of accepting new emails to allow them to process the email on them. Investigation continues to determine what caused the problem.

_{Posted Oct 07, 2024 - 14:38 CDT}

Update: The investigation into the resolution is still on-going.

_{Posted Oct 07, 2024 - 13:24 CDT}

Identified: Our engineers have identified the cause of the delays in emails. They are investigating how to resolve it. More updates to come as they become available. We have raised the severity of the issue.

_{Posted Oct 07, 2024 - 12:04 CDT}

Investigating: We have been made aware of email delays in our Secure cloud Encryption servers. We have raised a high severity and are investigating. We will update this alert as we get more information from our backend engineers.

_{Posted Oct 07, 2024 - 10:14 CDT}

This incident affects: Encryption Services (Secure Cloud Email Encryption (AEE/ZEE)).