Inbound email delivery for EU Customers has returned to normal and any previously experienced issues have been resolved. We continue to monitor in real-time.
If you experience any new issues, please do not hesitate to contact our support team.
September 23, 2025 · 07:28
Our Engineering team is continuing their work in the background. Mail queues have cleared as confirmed in earlier updates, and we continue to monitor our system performance and message flow in real time to ensure stability.
September 23, 2025 · 03:16
All queued messages have been successfully cleared and are now being processed as expected, with no backlog remaining.
We are actively monitoring system performance and message flows in real time to ensure ongoing stability and reliability.
September 22, 2025 · 16:30
We are actively working to address and improve email delivery times. Our teams are focused on implementing a solution and restoring normal service.
We apologize for any inconvenience this has caused and appreciate your patience. We can confirm that no emails have been lost; all delayed emails are safely queued and will be delivered. We are committed to restoring normal service as quickly as possible.
September 22, 2025 · 14:01
We continue to work on implementing different solutions to address and improve email delivery times.
We have narrowed down what is causing the problem and our teams are working on this also to address the core issue. We apologize for any inconvenience this is causing and appreciate your patience while we address and resolve the issue.
We can confirm that many emails are unaffected by email delays, and no emails are lost. Emails that are delayed are safely queued for processing. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
September 22, 2025 · 12:19
Our Engineering and System Operations teams continue to work on implementing different solutions to address and improve email delivery times.
We have narrowed down what is causing the issue and our teams are working on this also to address the core issue. We apologize for any inconvenience this is causing and appreciate your patience while we address and resolve the issue.
September 22, 2025 · 09:36
We are still working on the email delivery delays issue with the highest priority, and this is escalated between our Engineering and System Operations teams. We have narrowed down what is causing the issue and are currently implementing different solutions to address and improve email delivery times.
September 22, 2025 · 08:48
Our engineering team in collaboration with our System Operations team, are actively investigating the root cause to email delivery delays with high priority. We are working to resolve this issue as quickly as possible and apologise for any inconvenience this may be causing.
Further updates will be posted here as more information becomes available. Thank you for your patience and understanding.
If you have additional concerns, please contact our support team.
September 22, 2025 · 07:04
We have identified an issue that is causing delays in our mail processing queue for a subset of EU Customers.
Please be assured that emails are being safely queued for processing and are not lost. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We apologize for any inconvenience this may cause.
September 22, 2025 · 06:03
We have been alerted to a potential issue that is causing email delay for some EU-customers. We are working on this as a priority. We shall update again shortly. Please do bear with us and if you have any questions please don’t hesitate to contact our support team.
September 22, 2025 · 05:31
Carlos Rios
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