We are aware of an issue affecting login for some user to our VIPRE Email Security Portal that is affecting a subset of users and Admins being able to login.
We are currently investigating the issue and working to a resolution, and will provide further updates.
March 11, 2025 · 05:18
We are now aware of delivery delays to emails following this incident, along with issues loading Link Isolation links, as part of the issues logging into the VIPRE Email Security Portal.
Emails are being accepted into VIPRE and are being processed for delivery, but some users may experience a delivery delay.
Our Engineering Teams are investigating and working to a resolution as soon as possible, and we will continue with further updates.
March 11, 2025 · 06:01
We are currently investigating an issue affecting access to the VIPRE Email Security Portal. Additionally, email processing is ongoing, and while emails are reaching VIPRE, some customers may experience delays in delivery.
Our engineering team is actively working to resolve these issues as quickly as possible. We will continue to provide updates as we make progress toward full service restoration. For the latest status updates, please check back here. Thank you for your patience.
March 11, 2025 · 06:49
We are continuing to work on resolving the issue affecting access to the VIPRE Email Security Portal. Some users may still experience difficulties logging in.
Additionally, email processing remains active, but some customers may experience intermittent delays. Our team is also investigating issues with the URL rewriting service, which may impact the ability to access rewritten links.
Our engineering team has made progress and is working to fully restore services as quickly as possible. We will provide further updates as we move toward resolution.
Thank you for your patience.
March 11, 2025 · 07:27
We apologize for any inconvenience caused by the ongoing issues affecting the VIPRE Email Security Portal, email processing, and the URL rewriting service. Our team is treating this as the highest priority and is actively working toward full resolution.
We understand the impact this may have on your business operations and want to assure you that our engineers are making progress. We are closely monitoring the situation and continuing our efforts to restore all services as quickly as possible.
We appreciate your patience and will provide further updates as we move forward. Thank you for your understanding.
March 11, 2025 · 08:13
We are seeing continued improvements across services. The email queue is starting to clear, and delivery is returning to normal. The URL rewriting service remains stable, and access to the VIPRE Email Security Portal has improved.
Our team continues to monitor the situation closely to ensure full restoration and stability.
We appreciate your patience and will provide further updates as needed.
March 11, 2025 · 09:25
Mail queues continue to clear, and email delivery is steadily returning to normal operations. Our team is closely monitoring the process to ensure full restoration and stability across all services.
The VIPRE Email Security Portal remains available and stable, as does the URL rewriting service.
Please note that attempting to manually replay messages from the Message Logs is unlikely to speed up delivery and may result in duplicate emails being sent. We recommend allowing the queue to process naturally to ensure smooth and accurate message delivery.
We appreciate your patience and cooperation as we work toward full resolution. Further updates will be provided as needed.
March 11, 2025 · 10:20
All services remain stable, and mail queues continue to trend downward toward normal levels. Email delivery performance is improving steadily, and our team is closely monitoring to ensure full resolution.
The VIPRE Email Security Portal and URL rewriting service remain fully operational and stable.
We appreciate your patience throughout this process and will provide further updates as needed.
Thank you.
March 11, 2025 · 11:52
We are pleased to confirm that mail queues have now returned to normal levels, and all services have fully returned to normal operation. Email delivery, the VIPRE Email Security Portal, and the URL rewriting service remain stable and fully operational.
Our team will continue to monitor performance to ensure ongoing stability. We appreciate your patience and cooperation throughout this process.
Thank you for your support.
March 11, 2025 · 13:24
Carlos Rios
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