Deployment Phases and Rollout For the smoothest deployment possible, you should go through the following four phases: 1. Activation This gives you access to the Administration Console, with one admi...
Instant Replay Feature explained The Instant Replay feature allows users to send (or resend) an email from Proofpoint Essentials to their messaging server. This may be useful in the following situatio...
Situation You want to setup your User Digest and need to know what the various Digest Settings do. Solution See information below for: User Digest Overview Options For Digests Functional Accounts Us...
How to access Emergency Inbox The Emergency Inbox feature is available by default to all registered accounts with at least end-user privileges to access the interface. There are a pre-determined numbe...
Proofpoint Essentials only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being used as an open relay. As such ...
Unable to send emails through Proofpoint Essentials outbound relay feature. Verify the following: The Outbound Relay feature is enabled for the company. 1. Log in to the Proofpoint Essentials user i...
Inbound Email: Not receiving emails from particular senders or sending domains. If Proofpoint Essentials users are unable to receive email from certain email addresses, it is most likely an issue with...
Adding users manually Register users manually: 1. While logged into the user interface, navigate to the Users & Groups > Users tab. 2. Click on Add a User. 3. Enter the user’s first name. 4. Enter the...
Emails are not received after setting up a company on Proofpoint Essentials Inbound email fails after initial setup Items to check: Verify that MX records for the registered domain have been updated. ...
Partner Branding Parnter Branding: By default, all companies created under your partner account will use the branding (colour scheme, logo, etc.) you have applied to your partner site. If you would li...