[Resolved] VIPRE Email Security: EU - Email Delivery Delays - Sept 15th, 2025

Resolved

All services have returned to normal and any previously experienced issues have been resolved. We will continue to monitor the situation.

If you experience any new issues, please do not hesitate to contact our support team.

September 15, 2025 · 13:33

Monitoring

All queues have now cleared and normal processing has returned. We will continue to closely monitor the situation.

September 15, 2025 · 12:46

Update

We have identified the cause of mail delays impacting some EU customers, and a solution has been implemented. We are actively monitoring the affected traffic, and the mail queues are showing a downward trend.

September 15, 2025 · 11:41

Investigating

We have identified an issue that is causing delays in our mail processing queue for a subset of EU Customers.

Please be assured that emails are being safely queued for processing and are not lost. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

We apologize for any inconvenience this may cause.

September 15, 2025 · 10:29