Updated info provided by the Vendor can be found here.
Resolved:
The issue affecting inbound email delivery and message log reporting for customers in North America has been fully resolved.
Customers experienced delays in receiving inbound email and encountered errors in message log reporting due to an issue that temporarily paused inbound mail processing.
Outbound mail flow was not affected.
The issue has been identified and corrected. Inbound mail processing has resumed, and all queued messages have been successfully delivered.
All systems are operating normally at this time. We appreciate your patience and understanding.
February 25, 2026 · 18:01
Monitoring:
The issue impacting inbound email delivery and Message Log functionality has been resolved. We are continuing to monitor system performance to ensure ongoing stability.
February 25, 2026 · 17:02
Issue:
We are currently experiencing delays with inbound emails and errors in the message logs. Our Operations team is aware of the issue and is actively working to resolve it. We appreciate your patience.
February 25, 2026 · 15:11
Carlos Rios
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