DESCRIPTION
Customers may see delays in mail being released from quarantine and mail UI status updates
SYMPTOMS: Quarantined mail release and Sandboxing and Mail UI status may see delays
START TIME : June 26, 2023 around 13:00 UTC
UPDATES:
Proofpoint teams are currently investigating this issue, Product efficacy is not impacted.
17:00 (10:00 PST) - Essentials services were impacted by multiple fiber cuts between our Data Centers impacting both primary and secondary connectivity.
Primary connectivity has been restored and secondary is being worked on. Queued data is being cleared and should be returning to normal soon.
18:05 UTC (11:05 PST) - Primary connections are stable. All queued messages have been processed and mailflow has returned to normal. We will continue to review better ways to avoid this going forward.
Next update: none
Carlos Rios
Comments