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[STABLE]-Essentials Customers unable to access UI and mailflow is impacted- July 19, 2024

Jul 19, 2024Knowledge

ARTICLE NUMBER000023016DESCRIPTION

DESCRIPTION

SERVICE(S) Users are unable to access Essentials interface, mail flow is impacted at this time
START TIME: Proofpoint began to see symptoms on 2024-07-19 04:30 (UTC)
Next Update -

 

 10:45 UTC

All interfaces are accessible and all mail flow is being processed

 

10:00 UTC

All interfaces are accessible and mail flow is being processed.

Some customers may be seeing delays, this is being processed.

 

09:00 UTC

All interfaces are now accessible.

Customers may still experience mail delays as queues are processed.

 

08:45 UTC

US1 interface is now accessible

US4 interface is now accessible

US5 interface is now accessible

EU1 interface is now accessible

Our internal teams are working on all other interfaces now.

Customers may still experience mail delays.

 

 08:30 UTC

US1 interface is now accessible

EU1 interface is now accessible

Our internal teams are working on all other interfaces now.

Customers may still experience mail delays.


07:00 UTC

Our Engineering and Operations teams are currently investigating this issue.

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  1. Walt Drummond

  2. Posted
  3. Updated

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