[Resolved] Proofpoint Essentials: customers experiencing mail processing delays June 11, 2025

17:15 UTC

Our internal teams are currently investigating this issue.

18:30 UTC

Our internal teams are still working and investigating this issue. Next update will be provided in 60 minutes. 

19:30 UTC

While our internal teams are still working and investigating this issue, there is no ETA at the moment. No email lost should be related to this incident. Next update will be provided in 30 minutes.

20:00 UTC

Our internal teams are continuing to work on this issue and are seeing improvement. No email is lost due to this incident. At the moment, we can confirm emails are starting to flow as normal for most customers. Internal teams continue to monitor. Next update will be provided in 30 minutes.

20:45 UTC

Our internal teams were able to resolve the issue at this point. No email is lost due to this incident. Currently, we can confirm that emails are flowing as normal for most customers. Internal teams will continue to monitor the process until the backlog has been fully processed. No further updates will be provided for now.