OpenText / AppRiver / Zix / WebRoot / Carbonite

OpenText's Official status page: [https://status.opentext.com/]

• Zix Encryption Services: ZixGateway (Hosted) Software Maintenance scheduled for 30 March 2025

  Completed The scheduled maintenance has been completed. Posted 4 days ago. Mar 30, 2025 - 08:00 UTC In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. Po...

• [Resolved] Zix - Microsoft 365 - Users may be unable to access Outlook on the web - March 19th 2025

  Zix - Microsoft 365 - Users may be unable to access Outlook on the web Resolved - Update from Microsoft: Microsoft successfully reverted the problematic code change and verified the issue has been rem...

• Zix Encryption Services: Secure Cloud Email Encryption (AEE/ZEE) Maintenance - April 5th 2025

  Completed The scheduled maintenance has been completed.Posted 12 days ago. Apr 05, 2025 - 17:00 UTC In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. Po...

• [Resolved] Zix: Messaging delays in Secure Cloud Encryption - Oct 7, 2024

  Incident Report for Zix | AppRiver Resolved: All backlogs of emails have been delivered. We do apologize for any inconvenience.             Posted Oct 08, 2024 - 06:18 CDT Update: A fix was put into p...

• Zix ETP - Improvements to User Creation

  Beginning September 28, 2023, customers will now have the ability to create users on any domain on their account (previously this was only allowed on the primary domain) without having those users als...

• Zix|AppRiver: Zix Email Encryption Secure Messaging Portal Change

  Audience: ZixCloud Encryption Administrators In certain circumstances the Secure Messaging Portal (a.k.a ZixPortal) can be susceptible to spearfishing attempts, and Zix's recommendation is to have the...

• Zix Gateway: Having issues sending Encrypted messages?

  Since April 2022 we have attempted to contact you regarding the End of Life for the current hosted ZixGateway solution, and an upgrade to the new ZixSecure Cloud Email Encryption solution with instruc...

• Zix Gateway: ZixGateway Email Encryption has been fully decommissioned

  ZixGateway Email Encryption has been fully decommissioned. If you did not complete the upgrade of your account, you are unable to send outbound email. To restore immediate mail flow, please disable yo...

• Zix/AppRiver: Email Threat Protection TLS upgrades Feb 16, 2022

  Resolved This incident has been resolved. Posted Feb 16, 2022 - 17:20 CST Monitoring We are currently in the process of upgrading our email delivery with Opportunistic Transport Layer Security (TLS) o...

• Zix|AppRiver: Relay Server Security Changes

  Audience: Zix Cloud Service Customers As a security update to help combat spoofing and unauthorized email, we are making improvements to our Relay Server on March 1st, 2022. The Relay Server is only a...