Situation You need to know the order of processing filters use to process inbound mail with. You may also need to know what order the filtering service triggers in. Solution See the chart below for fi...
Messages processed through Proofpoint Essentials go through various stages in a particular order which is outlined below for both inbound and outbound. (Order of Operations) Inbound Mail Flow: IP repu...
The ConnectWise Manage integration feature brings the capability to automatically synchronize your customers billing information to help invoice customers accurately, eliminate human error and remove ...
What function does the filter option 'Undecipherable attachments' perform? Situation What is the attachment type Undecipherable Attachments? Solution This article explains what Undecipherable Attachme...
Filter Emails based on Country of Origin The Detail view of an email permalink contains a field named Client Geo IP Lookup, which contains the Country of origin for the sending IP address of that mess...
Why are Out of Office (OOO) and auto-replies from Office 365 getting stopped? Answer: Out of Office (OOO) and auto-replies should not be routing through Proofpoint. The reason why Out Of Office (OOO) ...
Situation Emails from trusted senders are being quarantined as Fraud despite being in the safe sender list. Solution Individual domains can be added as exceptions for DMARC, DKIM and/or SPF respectiv...
We’re excited to announce that we will be adding new Anti-Spoofing Policies to Proofpoint Essentials that leverage DMARC authentication. This update is expected to be available to all customers acros...
Situation You want to create a filter rule for specific extensions and/or filenames and block them from end users. Solution Follow the below steps to create a new Inbound or Outbound filter to filter ...
Situation You want to use TLS to ensure secure mail transport for your outbound mail. Solution This describes TLS behavior from a Proofpoint Sender and Recipient point of view, and explains the second...