PESA - Educate

PESA Educate Documentation: [https://help.proofpoint.com/Essentials/Product_Documentation/Security_Awareness/Educate]

• Proofpoint: Broken Image Error in Campaign Email

  Issue User is receiving a broken image error in Phishing Email Solution If a user receives a broken image error on a phishing email, it means that the image was not properly uploaded to Proofpoint.  I...

• Proofpoint: Bounced Phishing Emails are not being tracked in reports

  Question We ran a phishing campaign and usually see bounces but this time we do not. Why are we not showing any bounced emails in the Campaign Details table? Answer If you are using one of your organi...

• Proofpoint: Approving and Activating Notification Template

  Question How do I activate an Email Notification template? Answer The email notification template must be in Approved status in order for it to be Activated. To check the status, view the Status colum...

• Proofpoint: Alert This Website Has Been Classified as Malicious

  Issue End users see the following warning alert from Microsoft's SmartScreen Defender when falling for a phishing email This site has been reported as unsafe This website has been classified as malici...

• Proofpoint: Adjust End Time on Live Campaign

  Question Once a Phishing campaign is live, is there a way to adjust the end time? Answer No, the end time cannot be edited once a Phishing campaign has started....

• Proofpoint: Add Contact Property to Notification

  Question How do I add contact properties to my Email Notifications? Answer To add a contact property in your notification, follow the steps below: Follow the steps on how to Edit Email Notification Se...

• Proofpoint: Add Contact Property in Security Awareness Email Notification

  Question How do I add contact properties to my Email Notifications? Answer To add a contact property in your notification, follow the steps below: Follow the steps on how to Edit a Notification Templa...

• Proofpoint: Auto Enrollment Conditions

  Question What triggers a Phishing Campaign to auto-enroll a user into Training? Answer Auto-enrollment is triggered by using the same logic that determines if the user has failed the campaign, making ...

• Proofpoint: Archive Campaign

  Question How do I archive a phishing campaign? Answer If you would like to Archive a campaign you can do using either one of the options below: Option 1 Under Tools, click Security Awareness, followed...

• Proofpoint: Add Users to an Auto-Enrollment Assignment

  Question Can I add users to an auto-enrollment assignment? Answer You are not able to add users to any auto enrollment assignments.  Users are added to the assignments by falling for a phish or throug...