PESA - Educate

PESA Educate Documentation: [https://help.proofpoint.com/Essentials/Product_Documentation/Security_Awareness/Educate]

• Proofpoint: Adding Users to a Running Assignment

  Question How do I add users to an assignment that is already in process? Answer To add users to a running assignment follow the steps below: Under Tools, click Security Awareness, followed by Launch P...

• Proofpoint: Adding PSAT / PESA Domains to Exchange Safe Senders List

  Question How can we prevent Outlook (or other email clients) from automatically preventing downloading of pictures? Now phishing campaigns and notifications aren't looking real. Answer You will need t...

• Proofpoint: Adding an Acknowledge Button to Phishing Teachable Moment

  Question How do I add an acknowledge button to my Teachable Moment? Answer When creating custom Teachable Moments, you can add the Acknowledge Button to any custom Teachable Moment by adding the follo...

• Proofpoint: Outlook Attachment Preview Triggers Open

  Question If a phishing email recipient uses Microsoft Outlook to preview an attachment in a phishing email will this trigger an Attachment Opened in my reports? Answer All of our Classic Attachment ca...

• Proofpoint: Page Blocked by Google Safe Browsing

  Issue When users click on the phishing link in a simulated phishing email, the following page is displayed. Error: Deceptive site ahead Solution You may now configure the list of domains on which Safe...

• Proofpoint: Pausing a Phishing Campaign

  Question Can you pause a Phishing campaign once it's been started?  Answer No. There is no way to pause a Phishing campaign. Once a campaign has started your only option is to Stop a Campaign in Progr...

• Proofpoint: Phishing Attachments Open in Protected View

  Question The attachment campaigns I am testing are opening in Protected Mode. How do I avoid this so that my teachable moment is delivered to my users? Answer Attachments presenting in protected mode ...

• Proofpoint: Phishing Auto-Enrollment Thresholds

  Question Is there a way of defining auto enrollment off a certain number of failures. For instance, once you fail 3 campaigns, you get auto enrolled? Answer There is not an automated way to change the...

• Proofpoint: Phishing Campaign Results Not Displaying User Information

  Question I ran a campaign and the results of that campaign do not show the user's name it only shows first and last. Why? Answer The reason that you are not seeing user information in the Campaign Res...

• Proofpoint: Phishing Domains Flagged by Google as Unsafe

  Question Which Phishing domains are currently flagged by Google? Answer All of our domains now contain DMARC signatures and when domains are flagged they are typically unflagged quickly. If you do com...